Hotel FAQs

Customer Service Center Hours: 8 AM – 5 PM Central Time (CT), Monday – Friday.

We accept reservations online, phone or via email.

Click the chat icon in the bottom right corner of this page to be connected with an available agent during customer service hours.

Your confirmation will be sent to the email address used during the booking process.

Yes, a maximum of 9 individual reservations may be booked at a time or you may submit a group block request for 10 or more rooms.

By going direct to hotel you will not be supporting NSBE and their ability to continue to offer the lowest negotiated rates for the conference. And only by booking through official housing can you get the lowest conference rate.

Our customer service center can be reached at 800-840-2035 or 972-349-5929. For Group Reservations 800-840-2062 or 972-349-5936.

You may email our customer service center at

You may fax our customer service center at 972-349-7715

Please email your request with all the details to Our suite specialist will contact you.

Yes, you will be required to provide your credit card upon arrival. If someone else is making payment for your room or incidentals they will need to contact the hotel after February 24th to get a secure login to authorize the payment before your arrival.

All groups must provide names no later than February 9, 2022.

March 14, 2022. After this date you will need to contact the hotel directly. There is no guarantee the hotel will still offer the conference rate.